Community Guidelines

• A platform for genuine personal goals and life ambitions
• A community built around encouragement, accountability, and authentic progress
• A space where non-profit organizations can rally community support for meaningful causes
• A place where companies can participate in community impact in a transparent, human way

• A crowdfunding platform. Moonshots are goals, not fundraising campaigns. Fuel is community support, not a donation mechanism.
• A social media feed for general content. Every post should connect to a goal.
• An advertising platform. CSR Partners participate as community members, not advertisers.
• An anonymous platform. Authenticity is a core value. Fake accounts and fake goals are not welcome.
• A platform for self-promotion without substance. Follower counts, vanity metrics, and content designed to impress rather than share progress do not belong here.

A Moonshot that reflects something you genuinely want. Not what sounds impressive. Not what will get the most Stars. What you actually want.

Storytime Logs that tell the truth about where you are. Including the hard parts, the setbacks, the pivots. A community that only hears about wins learns nothing useful.

Encouragement that means something. Fuel that adds real value — a skill, a connection, advice from someone who has been there. The kind of support you would actually want to receive.

You can respectfully push back on someone's approach, offer an alternative perspective, or ask a hard question. Disagreement that comes from caring about someone's success is welcome. Disagreement that is really just criticism dressed up as concern is not.

Sharing that your goal is harder than you thought. That you are stuck. That you are scared. That you failed and are starting over. This is the most valuable thing on the platform. Protect it in others. Share it yourself.

There is no hierarchy of ambition on OYSTR. A Moonshot to visit every province in Canada is not less worthy than a Moonshot to run a marathon. A quiet personal goal is not less worthy than a public social mission. Every genuine goal is welcome.

Any content that sexually exploits or depicts minors — in any form, in any context — results in immediate permanent account termination and is reported to the Canadian Centre for Child Protection and law enforcement without exception and without notice.

Threats directed at a specific person or group that could reasonably be interpreted as genuine intent to cause physical harm. This includes threats delivered through private messages, Capsule messages, Moonshot descriptions, or Log entries.

Content that promotes, glorifies, recruits for, or provides material support to terrorist organizations or violent extremist movements. This includes content that incites others to commit acts of violence in the name of an ideological, political, or religious cause.

Content that dehumanizes a person or group based on a protected characteristic, including race, ethnicity, national origin, religion, gender, gender identity, sexual orientation, disability, or age. Criticism of ideas, institutions, or practices is not hate speech. Attacking the humanity of people is.

Sharing, threatening to share, or soliciting intimate images of another person without their consent. This applies regardless of whether the content is real or digitally created.

Publishing another person's private information — home address, phone number, workplace, financial information, identification documents, or other personally identifying details — without their consent and with intent to harm or expose.

Beyond CSAM, any content that grooms, manipulates, or endangers minors — including attempts to establish inappropriate relationships with minors or to extract information from them under false pretenses.

Operating a network of fake accounts, coordinating inauthentic engagement at scale, or running any systematic scheme designed to deceive users or manipulate the platform.

You can write honestly about your mental health journey, including struggles with depression, anxiety, grief, or past self-harm. What is not acceptable is content that provides instructions for self-harm, glorifies self-destructive behaviour, or could trigger or encourage harm in others. If your goal involves mental health recovery, write it with care and with hope.

If you are in crisis, please reach out to a support line. In Canada: Crisis Services Canada at 1-833-456-4566.

Moonshots related to health, fitness, and body goals are welcome. Content that promotes extreme restriction, dangerous diet practices, or body shaming — directed at yourself or others — is not. OYSTR is a platform for goals that improve your life, not goals that put your health at risk.

Some Moonshots involve physical risk — extreme sports, long-distance solo travel, ambitious physical challenges. These are welcome on OYSTR. What is not welcome is content that encourages others to take dangerous risks without appropriate safety context, or that glamorizes recklessness.

Sharing something deeply personal — a health diagnosis, a family crisis, a past trauma — as part of your Moonshot journey is brave and valuable. Be thoughtful about what you share regarding other people, and about disclosures that could affect your safety or relationships in ways you have not considered.

OYSTR is a goal platform, not a debate platform. You are welcome to have Moonshots connected to causes you believe in. You are not welcome to use your Moonshots or Capsules to conduct sustained political advocacy, recruit people to ideological positions, or push divisive content. The goal should be the point, not the controversy.

Content that is factually incorrect and that could cause real harm — incorrect medical advice, false claims about public figures, fabricated safety information — is not welcome. Stating a belief or opinion is different from stating a falsehood as fact.

• It represents something you genuinely want to accomplish
• It has a meaningful end date — a real deadline you are committing to, or at least milestone dates
• It is your goal, not a goal you are posting on behalf of someone else without their knowledge
• It is specific enough to be pursued (not "be a better person" but "read 12 books this year")

• A Moonshot created primarily to receive Fuel without a genuine underlying goal
• A Moonshot used as an advertising vehicle for a product or service
• A Moonshot that is actually a petition, a fundraising campaign, or a platform for content not connected to a personal goal
• A Moonshot created on behalf of another person without their knowledge or consent
• Duplicate Moonshots created to game the Dream Charts
• A Moonshot with a fabricated or misleading title designed to attract attention
• A post designed to attract attention or beg for attention

• Your Moonshot title and description must accurately represent your goal
• Storytime Logs must be genuine updates, not promotional content
• Cover images must be yours or used with permission. No stock photos that misrepresent your situation.
• Hashtags must be relevant to your actual goal. Hashtag spam to boost visibility is not permitted.
• Cover images must not be AI generated

• Moonshots that contain content from Section 4 (never allowed)
• Moonshots that are clearly fake or deceptive
• Moonshots used as a primary vehicle for spam, scams, or fraud
• Moonshots with AI images or videos

• Stay connected to the goal. Capsules are not general chat rooms. Keep conversations relevant to the Moonshot.
• Be supportive, not performative. Genuine encouragement is welcome. Empty flattery that adds no value is noise.
• Disagree respectfully. You can question someone’s approach without attacking them.
• Do not share another Crew member’s private disclosures outside the Capsule without their permission.
• Do not use the Capsule to solicit business.
• Report content that concerns you.

• Use your moderation powers in good faith. They exist to protect the space around the Moonshot, not to silence people who disagree with you.
• Do not mute or remove Crew members as retaliation for legitimate criticism.
• Do not appoint Navigators with the intent to conduct coordinated harassment.
• Document the reason for every moderation action. The moderation log exists to ensure accountability.
• If a situation is beyond your Capsule-level authority, refer it to OYSTR Trust & Safety via the report flow.

• Harassment or sustained targeting of another Crew member
• Sharing another member’s private information without consent
• Spam or coordinated off-topic flooding
• Any content from Section 4 (never allowed)
• Abuse of Admin or Navigator powers

• Fuel what you genuinely want to support. Do not use Fuel to establish false obligations or to manipulate a Dreamer.
• Fuel in Kind and Fuel in Service must represent genuine offers. Do not offer resources you cannot or do not intend to deliver.
• Do not use Fuel as a pretext for unsolicited contact, sales, or solicitation.
• Cash Fuel contributions are final. Do not use them as leverage or threaten to reverse them.

• A Moonshot is a goal, not a fundraising pitch. Do not frame your Moonshot primarily around what you hope to receive.
• If you receive Fuel in Kind or in Service, acknowledge it. Ignoring offers from community members who gave their time is disrespectful.
• Cash Fuel received must not be solicited under false pretenses. Misrepresenting your goal to attract financial support is fraud.

• Using fake accounts to Fuel your own Moonshot
• Coordinating with others to exchange Fuel in a way designed to game engagement metrics
• Offering Fuel in exchange for Stars, Crew memberships, or other engagement — this is metric manipulation
• Using the Fuel system to launder money or conduct financial fraud

• Maintain your registered non-profit status in good standing throughout your use of the platform
• Represent your organization honestly — your Moonshots must reflect genuine organizational goals
• Be transparent about the impact of the Fuel received through the platform
• Ensure all content you post meets these Community Guidelines, including the same content standards that apply to individual Dreamers
• Designate at least one authorized account holder who is responsible for the account’s compliance

• Use the platform primarily as a fundraising tool without a genuine community goal
• Misrepresent your organization’s registration status, size, or impact
• Post content that serves a commercial interest disguised as a charitable one
• Use your Verified NFP status to pressure Dreamers into making contributions
• Create multiple organizational accounts to multiply platform visibility artificially

• Fuel Moonshots that genuinely align with your company’s values and community mission
• Be transparent about who you are — your company profile must accurately represent your organization
• Ensure all content you post or endorse meets these Community Guidelines
• Honor offers of Fuel, in Kind, in cash or in Service, that you make publicly through the platform

• Use the platform primarily as an advertising or brand visibility channel
• Target individual Dreamers with unsolicited commercial communications
• Use Capsule access or Crew membership to collect personal data about Dreamers for use outside the platform
• Fuel Moonshots in which your company has an undisclosed financial interest
• Instruct employees to Fuel company-linked Moonshots without disclosing the relationship

• Report a Moonshot or profile: tap the three-dot menu on any Moonshot card or profile → Report
• Report a Capsule message: long-press any message → Report
• Report a Capsule or its Admin: Capsule menu → Report Capsule or Admin
• Report a private message: long-press any message in your Inbox → Report

• Harassment or bullying
• Hate speech or discrimination
• Threats or violence
• Sexual content
• Self-harm or suicide
• Child safety
• Spam or scam
• Misinformation
• Off-topic or irrelevant
• Doxxing or privacy violation
• Fake account or impersonation
• Other

• High-risk content (threats, child safety, self-harm): reviewed within 1 hour, auto-hidden pending review
• Moderate-risk content (harassment, hate speech, spam): reviewed within 4 hours
• Low-risk content (off-topic, minor conduct issues): reviewed within 24 hours

We do not share what action we took, but we will confirm that it has been reviewed.

For urgent safety concerns or complex situations that the in-app report flow cannot capture, email privacy@oystr.ca. For child safety concerns, email legal@oystr.ca.

• Any user whose content has been removed
• Any user whose account has been suspended
• Any Crew member who has been removed from a Capsule by a platform-level action (not a Capsule Admin decision — those are internal to the Capsule)

• Go to Settings → Help → Appeal a Decision, or email
• appeals@oystr.ca
• File within 30 calendar days of the decision
• Explain clearly why you believe the decision was incorrect
• Attach any supporting evidence (screenshots, context, clarification)

• Your appeal is reviewed by a dedicated Appeals team, separate from the team that made the original decision
• We aim to respond within 7 calendar days
• Possible outcomes: Upheld (original decision stands, with detailed explanation), Overturned (decision reversed, content restored), or Partial (reduced consequence)
• You may file one appeal per decision. The outcome of an appeal is final.

• Decisions related to CSAM or child exploitation
• Decisions related to credible threats of violence or terrorism
• Permanent terminations for the most serious violations listed in Section 4

• Capsule-level — Admins and Navigators manage behaviour within their Capsule
• Platform-level — OYSTR’s Trust & Safety team reviews reported content and accounts across the entire platform
• Automated systems — AI-assisted content classification routes new content to the right review tier. Automated systems support human reviewers; they do not replace them for consequential decisions.

• When we remove content, we notify the owner with the reason
• When we suspend an account, we notify the account holder with the reason and their appeal rights
• We publish periodic transparency reports on platform-wide moderation activity
• Reporter identities are never disclosed to the people they report

We apply these Guidelines consistently across all account types. Being an NFP Partner, a CSR Partner, or a high-engagement Dreamer does not provide immunity from these rules. The same rules apply to everyone.

These Guidelines will be updated as the platform evolves. When we make material changes, we will notify all users by email and in-app notification at least 30 days in advance. The current version is always available at oystr.ca/guidelines.